Governance
Good governance is critical to our success story. As a registered non-profit organisation, our services are governed by an independent non-executive Board of Management, comprising interested persons from the community. We are fortunate to attract individuals with great expertise and a high level of integrity, overseeing and guiding our full time staff in their daily operations. The Board of Management meets every second month and they are fully informed on the financial and service activities of the organisation.
The Board is responsible for all strategic decisions and ensures the continued financial stability of the organisation. To enable us to meet our objectives, we employ a team of professional and support staff committed to the well-being of their fellow human beings. Our team is varied and includes professional nurses, social workers, sessional doctors and psychologists, chartered accountants, artisans responsible for maintenance, food service personnel, grounds staff, laundry operators, housekeepers as well as receptionists, clerks, drivers and security personnel. The commitment of our staff is evidenced by the low turnover rate and the job satisfaction experienced.
The continued development of our staff is important and our Human Resource department implements training programmes to foster growth and learning for all. These programmes focus on our core staff as well as our outsourced services where we regard our labour suppliers as partners and encourage the full development of their personnel, in the interest of our residents.In addition, we utilise our operations to provide a meaningful work experience for the persons in our alcohol treatment programme.
By granting them the opportunity to hone and develop marketable skills they assist with, and in many cases are, an integral part of the daily operations of the organisation. The management and staff of Rand Aid are united in our values. It is our belief that every person making use of our services, irrespective of their standing in life or their financial position, deserves to be treated with dignity. With us, every individual is important, worthy of our best attention, care and respect.
Providing superior Services enhanced by continuous improvement as well as appropriate new Services.
- We will retain and focus on our current range of services in all their variety enhanced by research and development into offerings aligned with the needs of the market for these services.
- We will provide better and more comprehensive services to all our beneficiaries because of this focus.
- We will ensure the core component of our services will be delivered by our staff, who will present superior skills in their disciplines, supported by ‘state of the art’ technology.
- We will contribute to the efficacy of our 24/7 provision of professional care by using modern medical equipment and therapies, advanced information technology and diagnostic equipment and security systems for the benefit of residents, patients and visitors.
- We will enhance the experience of our beneficiaries by ensuring smooth and seamless integration of newcomers, residents, their families and our staff by way of appropriate programmes for introduction, interaction, education and training.
- We will promote to potential residents by aggressively creating awareness of our brand and service offerings to future prospects, their families and secure a desirable portfolio of candidate residents.
- We will promote to potential and alternative sources of funding by aggressively creating awareness of our brand and service offerings such as corporates to secure unencumbered sources of capital.
- We will balance our welfare intentions and commercial activities which allows emphasis on our welfare ambitions as the underlying principle of the Association.
- The consequence of the successful implementation of this intent will be steady, certain growth underwriting the sustainability of our welfare endeavours.